Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

We at NovusCommonsLane recognize that situations can alter, prompting the need for a straightforward and impartial refund policy. This document details the criteria for obtaining refunds on yacht charter services.

Please examine this policy thoroughly prior to booking. When you reserve a charter with NovusCommonsLane, you are accepting and agreeing to the terms of these refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for processing costs

Processing Time: 5-7 business days

Processing Fee: €50 for credit card dealings

Conditions: Must be presented via written communication such as email or phone call

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the full charter expense

Processing Time: 7-10 business days

Processing Fee: €25 deducted from the refund amount

Conditions: A valid reason is necessary; administrative costs are accounted for

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not possible

Exception: Circumstances of urgency may be taken into account

Alternative: Charter credit may be provided at the discretion of the management

Conditions: Verification needed for claims of emergencies

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our highest concern. Should the weather conditions not be favorable for charter operations as determined by our qualified captain, we provide adaptable alternatives:

  • Full Refund: Issued when rescheduling cannot be accommodated
  • Reschedule: Change your booking to another available time without additional expense
  • Charter Credit: Obtain a credit effective for one year from the date of the original booking

Weather Assessment Process

The procedure for weather evaluation includes:

  • Analyzing wind force and direction
  • Assessing wave amplitude and marine environment
  • Checking for visibility and forecasted precipitation
  • Monitoring Coast Guard advisories and alerts
  • Reviewing the captain's assessment of safety conditions

Decision Timeline: The conclusion on weather-related cancellations is made at least 4 hours before the planned departure.

Medical Emergency Refunds

Emergency Situations

We are sympathetic to the occurrence of health emergencies. The following incidents may warrant exceptional consideration:

  • Unexpected ailment or injury that mandates hospitalization
  • Loss of a member of the immediate family
  • Military call-up or urgent recall
  • Required juror service or legal summons
  • Travel hindrances due to calamities

Required Documentation

To proceed with emergency reimbursement requests, please submit:

  • Health certification or hospital paperwork
  • Death record (if relevant)
  • Military dispatch
  • Court order or notice of juror duty
  • Travel cautions or disaster declarations

Processing: Emergency refunds are processed in 3-5 business days after receiving appropriate documents.

Operational Cancellations

Technical Difficulties

In the event that your chosen yacht is rendered inoperable due to mechanical issues:

  • Substitute Vessel: We will seek to provide a yacht of similar standard
  • Full Refund: Offered if no alternative is available
  • Partial Refund: Given if the replacement yacht has a different fee structure
  • Compensation: We may provide additional reparation for inconveniences

Crew Non-Availability

On rare occasions when the licensed crew is not available:

  • An alternative crew will be allocated if feasible
  • Complete refund should the charter be unable to proceed
  • Option to reschedule without extra charge

Refund Handling

Reimbursement Method

Refunds will be returned via the original payment method:

  • Credit Cards: 5-7 working days for processing
  • Bank Transfers: 7-10 working days for processing
  • Cash/Cheque: Processed within 3-5 working days

Handling Charges

Credit Card Transactions

A €50 fee applies for terminations made more than 72 hours ahead of time

Processing for Bank Transfers

Each bank transfer refund is subject to a €25 charge

International Transactions

Supplementary costs may be in effect for refunds crossing international borders

Charter Credits

Credit Offering Circumstances

In certain scenarios, we may extend charter credits instead of monetary refunds:

  • Cancellations made at short notice (under 24 hours before the booking)
  • Cancellations due to unfavorable weather
  • Voluntary changes requested to the booking
  • Disruptions in operations

Credit Specifications

  • Duration: Credits are valid for 12 months from the date of issue
  • Exchangeability: Credits are specific to the individual and cannot be transferred
  • Value: Equal to the full price of the charter, with no deduction for handling fees
  • Application: Credits may be used for any future charter if available
  • Expiry: Extensions beyond the 12-month period are not permitted

Partial Service Refunds

Disruptions in Service

If your yacht trip is disrupted or truncated due to reasons within our influence:

  • A refund proportional to the unused portion
  • Credit options for an equivalent future charter
  • Additional complimentary services or upgrades may be provided

Termination Due to Guest Actions

If a trip must end early owing to the actions or safety breaches of the guests:

  • No refund will be given for the unutilized duration
  • Full payment is required
  • Possible additional fees

Resolving Discrepancies

If you find the refund decision unsatisfactory, you are entitled to:

  • Seek a reassessment from our management
  • Submit further records or justification
  • Contact consumer protection entities
  • Engage in legal actions in conformity with the governing law

Steps for Refund Application

Step 1: Reach Out

Apply for your refund by:

Step 2: Supply Details

Make sure your refund request includes:

  • Proof of your charter confirmation
  • The scheduled date and time of your charter
  • The basis for the cancellation
  • Relevant supporting documents (if required)
  • Your preferred method of refund

Step 3: Evaluation and Execution

Upon receipt, we will acknowledge your request within 24 hours, assess it in accordance with policy guidelines, convey a decision within 48 hours, and carry out the approved refunds according to the outlined periods.

Additional Information

  • Refund applications must be recorded in writing
  • Any reimbursement will be processed in €, even if the initial transaction was in another currency
  • Securing travel insurance is highly advised
  • Policies are subject to alternation with a notice period of 30 days
  • Refunds are inclusive of any relevant taxes and regulations

Getting in Touch

For any inquiries regarding refunds or to initiate a refund request:

Refunds Department
NovusCommonsLane Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Business hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: July 26, 2025

Our intention with this refund procedure is to maintain fairness and clarity. We recommend that you scrutinize these conditions attentively prior to making a reservation and do not hesitate to contact us with any queries.